You need to stop the argument? These three steps will become fruitful discussions, in less than five minutes, almost all parameters.
A. Go to the bathroom. You in an argument or difficult to talk about the pains, except to say "I really hope to have this dialogue, but first, please forgive me, I must go to the bathroom." Interrupt to say, give each of you have the opportunity to calm down and collect your thoughts.
If you are on the phone a moment, said: "Excuse me, call on the other line I have to deal with." If you're on the phone, breaking the connection in the sentence. A few minutes to call back to apologize after being cut off.
Two. Rest time to think about. Make sure you really want to complete to become a discussion of the arguments. Get very clear about their goals.
3. Back to the conversation, summarize the argument so far, and then politely asked what other people talk.
These steps work because they give you a chance to think, rather than what happened to respond. You neither need to lose face or look weak or rude behavior.
Consider any conversation with your target when you get closer, you are more likely to achieve than you in the thermal parameters. When you ask people their own goals, they must also consider what they want to accomplish.
When you create a productive discussion, create a good future relationship and mutual respect and opportunity.
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