Training employees and customers the most serious and costly error occurs, you say confusion, display learning. This is a very, very common error in Internet land.
The nature of the eternal law of teaching country
The teaching objective is to ensure students know the end of the command to the teachers know what we can do the coach can do.
The worst and most expensive error occurred
When the teacher told the students what they know, and shows students what can be done to ensure that students know and can do to end the command.
Why is "worse"?
To make matters worse, because the focus is teachers know what can be done. This to motivate students of frustration and confusion. They lose confidence in their ability to learn. Instructors mistakenly believe that they have been effective, is often the ability to "blame" students for their own failure to achieve.
Why is the "most expensive"?
First, the time spent by the instruction is almost entirely wasted, because the ability of students has not been achieved. Secondly, the students, whether employees or customers, need more practice and re-training, skill development, they should have instructed the end. If the employee, the cost of your upgrade. If a customer, they may be asked to repeat instructions or to stop using your product or service. They even request a refund they have to pay you.
The worst and most expensive cause of the error
This is the reason for the failure of the most common commands.
Sufficient time allocated to instruction
There is no opportunity for students to check the progress of skills development
Poor teaching skills of teachers
Lack of taught skills instructors
Not enough time allocated to the student or student skills practice
The arrogance of the mentors for students
Too much emphasis on theoretical rather than practical skills development
Underestimate the importance of teaching skills of instructors
Rely on formal qualifications, skills and abilities of the
Overestimation of the evaluation form or "smile." Students to provide feedback
Over-reliance on technology in teaching
Poor instructional design
Distraction concern lecturer of the daily work a day
Belief skills teaching is the teaching of the school "
The development of tutor skills of faith is very simple: "It is very easy to pick UO"
Strengthen the implementation of the application of the system of vocational skills
Failed to replicate the conditions of work
Pay enough attention, skill levels, students bring to instruction
"Blame" students, the command fails
Assumed technical capacity, including the teaching ability of teachers. "I know it can do this, so I can teach".
In order to alleviate some of the basic steps in the wrong
To develop measurable goals to start training for the development of student skills
To ensure that they direct the student's skills or the process, the coach is in charge of
Accept the reality, teaching skill development is a unique skill to be taught skills to separate
The success of measures to ensure that skills training is the TE students to demonstrate how the skills
Receive a good instructional design training the key to success
Awareness of the high-tech presentation of the "bells and whistles" on Earth, will not be able to make up for poor instructional design
Understanding, teachers must be competent to demonstrate their teaching skills, they must also be competent instructional designers
Take small notice about the positive feedback of the instructor - the "smile sheet" - from students and trainees, and clients. The only feedback is really important is how do the students displayed in the job skills. This is the first and most important feedback, you should seek
Be careful not to be confused with the popularity of the teaching skills of instructors. If the popularity and skill are the same, all great artists will be a good coach. Obviously, this is simply not the case.
Is the worst and expensive to hurt your business?
You can check to tell you how to do, "the staff and customer training, use these simple methods.
Do you find the staff repeatedly make the same error of skills?
There have been staff say they need more training?
Other managers and supervisors to talk about their training, not how skilled employees is how good?
The customers complain that your training is "hard" is difficult to understand "follow"?
Customers tell you how good your training, rather than how to quickly, easily, they can apply for?
Do request to clarify the training?
If these things happen in your business, you may be guilty of some of the worst and most expensive "error.
Some examples from real life
My first mobile phone, including a lengthy written instructions. Unfortunately, the "how to send and receive text messages" in front of the three switch the phone instructions.
In the past two years, I request a refund, very well-known Internet Marketing twice, because the instructions that came with the package, so jargonized and inaccurate, is not possible in accordance with
We recently upgraded computer hardware manufacturers to provide free training. The training of young people are busy to show him how smart, young lady flirting training. I asked: "What I will be able in the end of the session?" Bump and roar. He can come up with the best, "to use the new computer has never been defined" use ".
A management problem
The disadvantage is that the management issues. Provide you with business training will be as a manager you have requested. Training, does not by itself result in immediate improvement in operating results. Ability to work an area of more than just training.
Conclusion
Poor training, inadequate training, training is not really improve the skills of employees and customers, will seriously hamper your ability to build a better business. Your business will be better with good training. But you would be without it even worse.
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